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Like all things in life even our furniture must die, and return to the earth to be born again,this we guarantee. We do our very best to ensure that this process takes as long as possible and in the end you are left with 100% naturally biodegraded materials.


On most of our furniture we do offer a guarantee that is backed by our word and wallet. All our indoor furniture is guaranteed for 20 years. Our outdoor furniture for a minimum of 10 years.

Our Driftwood Furniture Guarantee

Free Range Designs 10 Year Furniture Guarantee

 

All furniture supplied by Free Range Designs is guaranteed to remain fit for the purpose for which it was supplied for ten (10) years from the date of purchase, covering product replacement or repair only. If within ten (10) years of purchase, your product fails due to quality of craftsmanship, please contact us immediately at freerangedesigns@googlemail.com.

 

Guarantee Exclusions

  • Normal shrinkage, swelling, hairline cracks and minor warpage of wood in furniture are to be expected, and are not structural defects, and are therefore not covered.

 

  • Your Free Range Designs furniture may require some routine maintenance, as advised at the time of puchase. If sold as indoor furniture, do not use outdoors. Proper care and use are essential to preserving your rights under this guarantee. Free Range Designs will not replace or repair your furniture if improper maintenance or improper use causes damage.

 

  • This guarantee does not cover damage resulting from fair wear and tear and any damage resulting from abuse, whether intentional or accidental.

 

  • This guarantee excludes damage by fire, flood or any severe environmental condition for which the furniture was not designed, including smoke, damp and high temperatures.

 

  • This guarantee excludes accidental damage normally covered under buildings or contents insurance.

 

  • This guarantee will terminate in the event that any modifications to, or repair of, the furniture are made without the prior approval of Free Range Designs.

 

  • The guarantee does not apply to items offered at discounted levels.

 

Making a Claim

 

In case of a claim, please take photos of the damage on the furniture, and send it to freerangedesigns@googlemail.com in a digitized format to enable us to assess the defect or damage. If the defect or damage passes as a manufacturer's defect, we will 1) organise for a repair, or 

2) organise a replacement.