Customer Service

Shipping & Delivery

Our aim at Free Range Designs is to offer a premium hassle free experience with a trusted delivery service as standard.

We use a tried and tested courier company to ensure your furniture is delivered to your door in perfect condition, every time, no matter the size or weight of your order.

Our larger items are made in individual pieces or constructed with removable parts for ease of delivery and installation. Other items of furniture and decoration are made as complete pieces.

Delivery will be organised for a date convenient to your personal circumstances.

All our furniture prices are inclusive of VAT and delivery.

We can deliver anywhere within the UK, and overseas as required. Please contact us with your address and furniture requirements for a quote for overseas delivery.

Privacy & Security

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: 
By Phone:

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Returns & Replacements

1. To date we are very proud to say that no customers have ever requested to return their Free Range Designs product, and our secure courier service means that damages during delivery do not occur. However, in the unlikely event of your furniture being damaged when you receive it we will endeavour to rectify the damage, or if needed craft you a new item at the earliest possible opportunity. You will not be charged for delivery a second time.

2. Your right to cancel

2.1 Where you place an order through freerangedesigns.co.uk for standard stock products which are not made to your specification you can cancel your order at any time before the goods are delivered to you.

2.2 Following receipt of the goods, you can cancel your order by notifying us (as set out in section 3 below) within Seven (7) days of the date on which the goods were delivered. This means that if you change your mind about the goods or for any other reason you decide you do not want to keep the goods, you can return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination.</span%3