We want you to enjoy buying furniture from us and aim to make the whole process as friendly and easy as possible.
If you do not love the furniture then contact us immediatly to arrange for a collection and a full refund. Please allow 14 days for refund.
In the unlikely event of your furniture being damaged en route to you, we will endeavour to rectify the damage or if needed make you a new item at the earliest possible opportunity. You will not be charged for delivery a second time.
Important: please check that your furniture has arrived with you in good condition before signing for it.
Items signed for in good condition cannot later be replaced as damaged.
Where you place an order through freerangedesigns.co.uk for standard stock products which are not made to your specification you can cancel your order at any time before the goods are delivered to you.
Following receipt of the goods, you can cancel your order by notifying us within seven days of the date on which the goods were delivered. This means that if you change your mind about the goods or for any other reason you decide you do not want to keep the goods, you can return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination.
Nothing within this Returns Policy or the Terms & Conditions affects your rights under law.
If you wish to cancel an order please contact us on 07759439658, or send an email to firstname.lastname@example.org
You agree to return the goods in full, in a resalable condition and securely packaged (properly repacked in their original packaging if they were removed from it). You are responsible for all costs of returning the goods.
If you decide to return goods to us after you have started to assemble them then you should disassemble them to the extent necessary to allow them to be properly returned. However, if disassembly is reasonably likely to cause damage to an item please leave it assembled and let us know.
This Returns Policy does not take away any rights you may have under consumer law.